Mozilla Firefox Troubleshooting

Mozilla Firefox Troubleshooting

Many problems with Firefox are due to faulty extensions or themes, incorrect settings, or corrupted files. If Firefox does not work properly (or not at all), do not panic! This step-by-step instruction will help you in Mozilla Firefox Troubleshooting.

Method 1: Restart Firefox

Open the “File” menu or Firefox menu, then select “Exit Firefox” (Do not use the Close button on the top-right corner of the window). If Firefox works inappropriately, repeat this step and restart your computer.

Mozilla Firefox Troubleshooting

Method 2: Clear Firefox Cache

Many problems with loading web pages can be solved by clearing Firefox’s cookies and cache. Open the “Tools” menu, then select “Clear Private Data”, select the following items, then click “Clear Private Data Now”:

  • Download History
  • Cash
  • Cookies

firefox browser support number

Method 3: Use Firefox’s Safe Mode

Mozilla Firefox Troubleshooting

  • Sometimes add-ons for Firefox (extensions or themes) can cause problems. Safe Mode runs Firefox with your add-on disabled To start the safe mode, follow these steps:

Mozilla Firefox Troubleshooting

  • Make sure Firefox is off (open the “File” menu, then select “Exit”)

Mozilla Firefox Troubleshooting

  • Click the Start button, open All Programs list, and navigate to the Mozilla Firefox folder. Select “Mozilla Firefox (Safe Mode)”

Mozilla Firefox Troubleshooting

  • When the safe mode dialogue box appears, click on “Continue in safe mode”

Mozilla Firefox Troubleshooting

  • If the problem is not in safe mode, and the reason for the possibility of an extension or theme. Read more troubleshooting extensions and theme articles on the Firefox Support website for more information.

Still, you are in trouble? Call us @ 1-855-969-1880.

Mozilla Firefox Problems

How to Troubleshoot Mozilla Firefox Crashes & Mozilla Firefox Problems?

Firefox may crash due to various reasons, but you can fix most crashes and reset features with Firefox’s Safe Mode. However, these tricks will not cure every accident

Web browsers are complex pieces of software that interact with many other software – extensions and themes on your system, plug-ins, security programs, graphics drivers and more. Incompatibilities or older software can often crash

Use Safe Mode:

Firefox has a safe mode that loads Firefox without loading your add-ons.

To activate Safe Mode:

  1. Click the Firefox menu

mozilla firefox problems

2. Click on Help

mozilla firefox problems

3. Select Restart with Add-ons Disabled.

mozilla firefox problems

4. You can also enter Safe Mode by holding the Shift key while starting Firefox.

mozilla firefox problems

Try to use safe mode for Firefox when it’s crashed If the safe mode works properly, then the problem is one of your add-ons. You can leave the safe mode and add-on one-by-one -Enable one unless you recognize the add-on due to the problem.

Reset Firefox

Firefox stores your personal data in a profile folder. Problems may occur with your profile folder, but you do not have to waste time to identify and fix the exact cause. Firefox’s reset feature will create a new profile folder that migrates to your bookmarks, browser history, saved passwords, cookies, and auto-filling information.

When you reset Firefox, you will lose your extensions, themes, search engines, and site-specific preferences. Especially extensions and themes can crash, so it can help to get rid of them and start with a clean profile

To reset Firefox to its default state, open the Firefox menu, point to Help, and select Troubleshooting Information

mozilla firefox problems

If Firefox is again crashing after restoring your preferred extension, then one of your extensions is probably due to crashing to identify whether a particular extension is causing the problem, one by one Try to restore the extension.

Disable hardware acceleration

The Hardware Acceleration feature of Firefox uses your computer’s graphics card to present text and objects on a web page. This web page renders the rendering and takes some loads from your CPU. However, hardware acceleration can cause problems with some graphics drivers and graphics cards.

mozilla firefox problems

You can determine that hardware acceleration is the problem by disabling it, to do this, click on the Firefox button and select the option. Click on the advanced icon and uncheck the use of hardware acceleration on available checkboxes.

Need Help? Call 1-855-969-1880 for help and support.